Personal Emergency Response Assoc.

ConnectAmerica, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

ConnectAmerica, LLC is hiring for a Personal Emergency Response Associate to answer incoming alarms from elderly and at-risk subscribers and triage needs with responders, ensuring timely assistance.

The role requires a friendly, professional phone manner, English fluency, and basic computer skills. You will work the 3rd shift (Thu-Sun 12:00 AM–10:30 AM EST) in a quiet, secure workspace, handling data entry and follow-up tasks as needed.

Qualifications

• High School diploma or GED required.
• Call center or customer service experience preferred.
• Fluency in English with excellent verbal skills.
• Basic computer and Windows skills.
• Professional and courteous telephone manner.

Responsibilities

• Respond to incoming calls/alarms by identifying the help needed and triaging timely, appropriate assistance.
• Maintain professional, caring interactions to ensure high customer service.
• Update subscriber data accurately in the data system Mastermind.
• Perform off-phone tasks (call back queue) per protocols.
• Troubleshoot alarms and home communicator issues to keep service functional.
• Meet standards for after-call work, handle time, and case quality.
• Follow company policies and practices.
• Complete required training within expected timeframes.
• Contribute to a productive, supportive, and caring work environment.

Skills

Call Center

Customer Service

English Fluency

Windows Basics

Professional Telephone

Education

High School Diploma or GED

Tools

Microsoft Windows

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Emergency Response Assoc.

Full Time Clerical US

7 days ago Requisition ID: 2515

JOB PURPOSE

To answer incoming telephone calls (Alarms) from elderly and medically-at-risk individuals (Subscribers) and triage their needs with designated responders (non-emergency and emergency) in order to obtain the appropriate level of required assistance in a timely manner.

RESPONSIBILITIES

• Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures.
• Ensure that all customer interactions are conducted in a professional and caring manner resulting in a high level of customer service.
• Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system Mastermind
• Perform off-phone tasks as required (call back queue ) in accordance with established protocols.
• Troubleshoot maintenance Alarms when applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted.
• Meet departmental standards for after-call work, average handle time, and case quality.
• Adhere to all company and departmental policies and practices.
• Ensure that all required training is completed within expected timeframes.
• Demonstrate behaviors that contribute to a productive supportive and caring work environment.

Education/Experience Qualifications

• High School diploma or equivalent required - GED
• Call Center or Customer Service experience
• Fluency in English; Excellent verbal skills
• Basic Computer and Microsoft Windows skills
• Professional and courteous telephone manner
• Deep compassion and empathy for the elderly and medically at-risk, highly desirable
• Able to handle routine and repetitive tasks at varying pace
• Able to maintain composure in stressful situations
• Satisfactory background check and CORI check
• For remote positions, we require a professional work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities.

JOB PURPOSE

To answer incoming telephone calls (Alarms) from elderly and medically-at-risk individuals (Subscribers) and triage their needs with designated responders (non-emergency and emergency) in order to obtain the appropriate level of required assistance in a timely manner.

RESPONSIBILITIES

• Respond to incoming calls/Alarms by identifying the type of help required and coordinating (triaging) timely and appropriate assistance according to established protocols and procedures.
• Ensure that all customer interactions are conducted in a professional and caring manner resulting in a high level of customer service.
• Obtain requested revisions to Subscriber data and ensure that the necessary updates are accurately entered into the appropriate data management system Mastermind
• Perform off-phone tasks as required (call back queue ) in accordance with established protocols.
• Troubleshoot maintenance Alarms when applicable and home communicator issues to ensure that the Subscriber’s service is functional and uninterrupted.
• Meet departmental standards for after-call work, average handle time, and case quality.
• Adhere to all company and departmental policies and practices.
• Ensure that all required training is completed within expected timeframes.
• Demonstrate behaviors that contribute to a productive supportive and caring work environment.

Education/Experience Qualifications

• High School diploma or equivalent required - GED
• Call Center or Customer Service experience
• Fluency in English; Excellent verbal skills
• Basic Computer and Microsoft Windows skills
• Professional and courteous telephone manner
• Deep compassion and empathy for the elderly and medically at-risk, highly desirable
• Able to handle routine and repetitive tasks at varying pace
• Able to maintain composure in stressful situations
• Satisfactory background check and CORI check
• For remote positions, we require a professional work environment that includes having a quiet, distraction-free workspace, a private area to ensure confidentiality and security when handling sensitive information, and reliable internet access to support seamless communication and work activities.

Thursday to Sunday 12:00 AM - 10:30 AM EST 3rd Shift 4x10