Remote Crisis Call Center Specialist - Part-Time (Mon Tue)

Community Network for Behavioral Healthcare; Kansas City (MO); Hybrid; USD 25,000 - 36,000; Part time

Job summary

Community Network for Behavioral Healthcare seeks a part-time Crisis Call Center Specialist to provide urgent behavioral health support. The role focuses on risk assessment, crisis intervention, and rapid referrals via 988, BHAL, and EPICC lines.

The position emphasizes patient safety, documentation, and coordinated care. The candidate will work Monday and Tuesday 7:00am–3:30pm, with additional holiday coverage as needed, and may operate remotely after orientation.

Qualifications

• Bachelor’s degree in psychology, social work, counseling, or related behavioral health field required.
• Master’s degree preferred.
• Licensed or license-eligible clinicians (LPC/LCSW/LMFT/LMSW) strongly preferred.

Responsibilities

• Answer incoming 988, BHAL, EPICC, and other designated behavioral health lines.
• Conduct thorough risk assessments for suicide, self-harm, substance use, and other crises.
• Provide crisis intervention, stabilization, and safety planning.
• Coordinate referrals to community partners and crisis teams.
• Engage in follow-up and care coordination as required by program protocols.
• Document all contacts in accordance with HIPAA and agency requirements.
• Participate in supervision and professional development.

Skills

Crisis intervention

Risk assessment

Motivational interviewing

Crisis de-escalation

Written communication

Verbal communication

HIPAA compliance

Education

Bachelor’s degree in psychology, social work, counseling, or related behavioral health field

Master’s degree preferred

Licensure (LPC/LCSW/LMFT/LMSW) preferred

Tools

EHR documentation

Job description

Community Network for Behavioral Healthcare seeks a part-time Crisis Call Center Specialist to provide urgent behavioral health support. The role focuses on risk assessment, crisis intervention, and rapid referrals via 988, BHAL, and EPICC lines.

The position emphasizes patient safety, documentation, and coordinated care. The candidate will work Monday and Tuesday 7:00am–3:30pm, with additional holiday coverage as needed, and may operate remotely after orientation.