Contract CSR: Customer Service & AR Support (18 Months)

UniFirst; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-the-job training

Health Insurance

Profit Sharing

Paid Time Off

Tuition Reimbursement

Employee Discount

Direct Payroll Deposit

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. The role acts as a liaison between customers and the company, with training provided on the job.

Responsibilities include assisting customers by phone or email, handling accounts receivable tasks, and supporting UniFirst's Sales Department, while maintaining strong communication and organizational skills.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Microsoft Office

Communication

Time management

Team player

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

TEAMS

Word

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. The role acts as a liaison between customers and the company, with training provided on the job.

Responsibilities include assisting customers by phone or email, handling accounts receivable tasks, and supporting UniFirst's Sales Department, while maintaining strong communication and organizational skills.