18-Month Contract CSR: AR Support & Customer Care

UniFirst; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

RRSP

Profit Sharing

Paid Time Off

Life Insurance

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to cover a leave of absence. You will be a key liaison between customers and the company, delivering outstanding service and supporting the Sales Department.

This role involves answering inquiries by phone or email, handling accounts receivable tasks, basic data entry, and collaborating with internal teams. The position offers on-the-job training and a 5-day work week with weekends off.

Qualifications

• 2 years of Customer Service experience in an administrative setting preferred.
• Prior Accounts Receivable experience is encouraged.
• High School diploma or GED equivalent recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, personable.
• Computer skills: proficiency in Microsoft Office (Outlook, Excel, Word, TEAMS).
• Time management and organizational skills with attention to detail.
• Collaborative, team-oriented but able to work independently.
• Problem solver in a dynamic environment.
• Comfortable with basic mathematical tasks.
• Must be able to lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Verbal communication

Written communication

Active listening

Time management

Organizational skills

Team player

Problem solving

Microsoft Office

Basic math

Lifting 25 lbs

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team on an 18-month contract to cover a leave of absence. You will be a key liaison between customers and the company, delivering outstanding service and supporting the Sales Department.

This role involves answering inquiries by phone or email, handling accounts receivable tasks, basic data entry, and collaborating with internal teams. The position offers on-the-job training and a 5-day work week with weekends off.