18-Month Contract CSR: Customer Care & AR Support

UniFirst; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

30% Employee Discount

Tuition Reimbursement

Employee Referral Bonuses

Life Insurance

Paid Time Off

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will liaise between customers and the company, providing top-tier service while supporting the Sales team and handling basic AR duties.

Candidates should have 2 years of customer service experience, strong communication skills, and proficiency with MS Office. The role involves light lifting and periodic data entry in a dynamic environment.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Time management and organizational skills with attention to detail.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service experience

Strong communication

Team player

Problem solver

Time management

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will liaise between customers and the company, providing top-tier service while supporting the Sales team and handling basic AR duties.

Candidates should have 2 years of customer service experience, strong communication skills, and proficiency with MS Office. The role involves light lifting and periodic data entry in a dynamic environment.