Contract CSR: Training, Impact & Growth (18mo)

UniFirst; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Profit Sharing

30% Employee Discount

Tuition Reimbursement

Paid Time Off

Direct Payroll Deposit

Employee Assistance Program

Life Insurance

Employee Referral Bonuses

On the job training

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will act as a liaison between customers and the company, with a 5-day work week and on-the-job training.

The role involves answering inquiries by phone or email, managing AR tasks, and supporting the Sales Department. You will join a culture emphasizing professional development, training, and internal growth, with benefits including health insurance, time off, and tuition

Qualifications

• 2 years of Customer Service experience in an administrative setting.
• Prior Accounts Receivable experience is encouraged.
• High School diploma or GED equivalent.
• Professional verbal and written communication etiquette.
• Active listening, responsive and personable.
• Proficient with Microsoft Office products (Outlook, Excel, Word, TEAMS).
• Strong time management and attention to detail.
• Collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Able to lift up to 25 pounds and perform light physical tasks.

Responsibilities

• Answer questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Handle accounts receivable duties: collect on outstanding accounts, process credits and exchanges, resolve conflicts through escalation.
• Support UniFirst's Sales Department with administrative tasks.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Administrative support

Verbal communication

Written communication

Time management

Organizational skills

Team player

Problem solving

Mathematical basics

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will act as a liaison between customers and the company, with a 5-day work week and on-the-job training.

The role involves answering inquiries by phone or email, managing AR tasks, and supporting the Sales Department. You will join a culture emphasizing professional development, training, and internal growth, with benefits including health insurance, time off, and tuition