18-Month Contract CSR — Impact & Training

UniFirst; Albuquerque (NM); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Employee Discount 30%

Tuition Reimbursement

Profit Sharing

Employee Assistance Program

Life Insurance

Direct Payroll Deposit

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will be the liaison between customers and UniFirst, delivering outstanding service and supporting the Sales Department.

In this role you will handle inquiries by phone or email, perform accounts receivable tasks, process credits and exchanges, and assist with basic data entry and other administrative duties. On-the-job training is provided to help you succeed.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Verbal & written communication

Active listening

Time management

Organizational skills

Team player

Problem solving

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word, TEAMS)

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will be the liaison between customers and UniFirst, delivering outstanding service and supporting the Sales Department.

In this role you will handle inquiries by phone or email, perform accounts receivable tasks, process credits and exchanges, and assist with basic data entry and other administrative duties. On-the-job training is provided to help you succeed.