Contract CSR (18 Months) — On-the-Job Training

UniFirst; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Profit Sharing

On the job training

Learning Center access

Job summary

UniFirst seeks a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. The role is a key liaison for customers and internal teams, with on-the-job training and a 5-day work week.

Responsibilities include handling inquiries by phone/email, AR duties, and administrative support to the Sales Department. The ideal candidate has 2 years in customer service, strong communication, office software proficiency, and a collaborative, detail-oriented mindset.

Qualifications

• 2 years of Customer Service experience in an admin setting preferred.
• Prior Accounts Receivable experience encouraged.
• HS diploma or GED recommended.
• Verbal & written communication with professional telephone/email etiquette.
• Essential skills: active listener, responsive, personable.
• Proficient in Microsoft Office (Outlook, Excel, Word, TEAMS).
• Strong time management and detail orientation.
• Team player able to work independently.
• Problem solver in a dynamic environment.
• Able to perform basic math and lift up to 25 pounds.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: call on outstanding accounts, process credits/exchanges, resolve conflicts via escalation.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Communication

Time Management

Problem Solving

Team Player

Data Entry

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

TEAMS

Word

Job description

UniFirst seeks a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. The role is a key liaison for customers and internal teams, with on-the-job training and a 5-day work week.

Responsibilities include handling inquiries by phone/email, AR duties, and administrative support to the Sales Department. The ideal candidate has 2 years in customer service, strong communication, office software proficiency, and a collaborative, detail-oriented mindset.