Contract CSR with AR Support (18 Months)

UniFirst; Spokane (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Profit Sharing

Employee Referral Bonuses

Life Insurance

RRSP

Employee Assistance Program

Job summary

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will serve as the liaison between customers and the company, delivering outstanding service and supporting the Sales and Accounts teams.

The role requires 2 years of customer service experience, strong communication, and proficiency with Microsoft Office. On-the-job training is provided, with a 5-day work week and weekend days off.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Verbal & written communication

Active listening

Time management

Microsoft Office

Outlook

Excel

Word

TEAMS

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative on an 18-month contract to cover a leave of absence. You will serve as the liaison between customers and the company, delivering outstanding service and supporting the Sales and Accounts teams.

The role requires 2 years of customer service experience, strong communication, and proficiency with Microsoft Office. On-the-job training is provided, with a 5-day work week and weekend days off.