Contract CSR — 18 Months, Training & Benefits

UniFirst; El Paso (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Profit Sharing

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract position to cover a leave of absence. The role emphasizes handling customer inquiries, accounts receivable tasks, and collaboration with the Sales team.

You will provide professional telephone and email support, manage credits/exchanges, and assist in data entry while delivering strong service to UniFirst personnel and customers. Training is provided on the job.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Communication skills

Active listening

Time management

Organizational skills

Teamwork

Problem solving

Microsoft Office

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract position to cover a leave of absence. The role emphasizes handling customer inquiries, accounts receivable tasks, and collaboration with the Sales team.

You will provide professional telephone and email support, manage credits/exchanges, and assist in data entry while delivering strong service to UniFirst personnel and customers. Training is provided on the job.