Continuing Education Learning Partner — Live & Virtual Trainer

SERVPRO; Gallatin (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Excellent health benefits

401(k) with company match

Profit sharing plan

Generous paid time-off

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO is seeking a Learning Partner to deliver high-impact training across franchise networks and HQ. You will lead live and virtual workshops, collaborating with SMEs to reinforce brand standards and operational excellence.

Reporting to the Director, Field Capability, you will guide learners through structured content, adapt to diverse audiences, and help scale our Continuing Education School of Learning. Travel up to 50% is required.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 3–5+ years in training delivery, facilitation, or capability development.
• Experience delivering workshops in distributed or franchise environments is preferred.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity and credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training.
• Adapt delivery style to learner needs while upholding objectives and brand standards.
• Maintain deep knowledge of operational standards, equipment, and processes.
• Coordinate with SMEs to validate content accuracy and support co-facilitation.
• Coach SMEs and field leaders on facilitation techniques and workshop readiness.
• Ensure participants can deliver high-quality training aligned with standards.
• Prepare materials, equipment, and logistics for live and virtual workshops.

Skills

Training delivery

Facilitation

Franchise experience

Virtual delivery

LMS experience

Relationship building

Education

Bachelor's degree

Tools

Zoom

Teams

LMS

Job description

SERVPRO is seeking a Learning Partner to deliver high-impact training across franchise networks and HQ. You will lead live and virtual workshops, collaborating with SMEs to reinforce brand standards and operational excellence.

Reporting to the Director, Field Capability, you will guide learners through structured content, adapt to diverse audiences, and help scale our Continuing Education School of Learning. Travel up to 50% is required.