Franchise Learning Partner & Workshop Leader

Servpro Industries, LLC; Gallatin (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent health benefits (medical, …)

401(k) with company match

Generous paid time-off and holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC seeks a Learning Partner to deliver high-impact live and virtual training that builds franchise and HQ capability, strengthens operational execution, and reinforces brand standards. You will collaborate with SMEs, ensure consistent instruction, and support major learning events across the network.

With 3–5+ years in training or field capability, you will adapt delivery to learner needs, manage logistics, and travel up to 50% to serve franchise locations and HQ.

Qualifications

• 3–5+ years in training delivery, facilitation, field operations, or capability development.
• Experience delivering workshops in distributed, franchise, or field-based environments (preferred).
• Background in the assigned School (Restoration, Construction, Office, Commercial, Biz Dev, Leadership, etc.) strongly preferred.
• Proficiency with virtual delivery platforms (Zoom, Teams) and LMS-supported learning environments.
• Familiarity with ILT content structure and instructional intent.
• High situational awareness and ability to adjust delivery based on learner needs.
• Strong relationship-building skills with franchisees, SMEs, and field leaders.
• Commitment to continuous improvement and learner success.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity, consistency, and operational credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training that reinforces real-world execution.
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards.
• Maintain deep knowledge of operational standards, equipment, processes, and best practices relevant to the School.
• Partner with SMEs (HQ and franchise) to validate content accuracy and support co-facilitation when appropriate.
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness.
• Ensure T3 participants can deliver consistent, high-quality training aligned with operational standards.
• Prepare all materials, equipment, and logistics required for live and virtual workshops.
• Coordinate with the Field Capability Administrator to ensure scheduling, enrollment, and communication are seamless.
• Ensure training environments (virtual or physical) are set up for optimal learner experience.
• Work closely with Instructional Design, Learning Experience, and Operations to ensure training reflects current standards and business priorities.
• Collaborate with Learning Experience and multimedia teams to optimize virtual delivery tools and learner experience.
• Support major learning events (e.g., conventions, summits) as a facilitator or SME.

Skills

Training delivery

Workshop facilitation

Franchise operations

Virtual delivery

Relationship building

Education

Bachelor's degree or equivalent

Tools

Zoom/Teams

LMS

Job description

SERVPRO Industries, LLC seeks a Learning Partner to deliver high-impact live and virtual training that builds franchise and HQ capability, strengthens operational execution, and reinforces brand standards. You will collaborate with SMEs, ensure consistent instruction, and support major learning events across the network.

With 3–5+ years in training or field capability, you will adapt delivery to learner needs, manage logistics, and travel up to 50% to serve franchise locations and HQ.