Franchise Training Partner

SERVPRO; Gallatin (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Profit sharing

Paid time-off

Paid holidays

Paid parental leave

Fitness rooms

Employee Assistance Program

Employee Resource Groups

Professional development

Job summary

SERVPRO seeks a Learning Partner to deliver high-impact live and virtual training across the franchise network and HQ. You will serve as a subject-matter learning expert, coordinating with the Field Capability team to reinforce brand standards and operational execution.

You will facilitate engaging, scenario-based sessions, tailor delivery to diverse learners, and ensure content reflects current standards. This role requires travel up to 50% across SERVPRO locations and collaboration with

Qualifications

• 3–5+ years in training delivery, facilitation, field operations, or capability development.
• Experience delivering workshops in distributed, franchise, or field-based environments (preferred).
• Bachelor's degree in related field or equivalent combination of education and relevant work-related experience.
• Proficiency with virtual delivery platforms (Zoom, Teams) and LMS-supported learning environments.
• Strong relationship-building skills with franchisees, SMEs, and field leaders.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity, consistency, and operational credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training that reinforces real-world execution.
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards.
• Maintain deep knowledge of operational standards, equipment, processes, and best practices relevant to the School.
• Partner with SMEs (HQ and franchise) to validate content accuracy and support co-facilitation when appropriate.
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness.
• Ensure T3 participants can deliver consistent, high-quality training aligned with operational standards.
• Prepare all materials, equipment, and logistics required for live and virtual workshops.

Skills

Training delivery

Facilitation

Virtual delivery

Relationship building

Education

Bachelor's degree

Tools

Zoom

Microsoft Teams

LMS

Job description

SERVPRO seeks a Learning Partner to deliver high-impact live and virtual training across the franchise network and HQ. You will serve as a subject-matter learning expert, coordinating with the Field Capability team to reinforce brand standards and operational execution.

You will facilitate engaging, scenario-based sessions, tailor delivery to diverse learners, and ensure content reflects current standards. This role requires travel up to 50% across SERVPRO locations and collaboration with