Franchise Training Leader

SERVPRO Industries, Inc.; Gallatin (TN); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time-off and holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, Inc. is seeking a Learning Partner to deliver high-impact training across franchise locations and HQ, building capability and ensuring brand standards.

Reporting to the Director, Field Capability, you will run live and virtual workshops, partner with SMEs, adapt to learner needs, and coordinate materials for sessions.

Travel up to 50% and travel-ready, Bachelor's preferred; strong facilitation and LMS experience required.

Qualifications

• 3–5+ years delivering training programs and workshops.
• Experience facilitating sessions for distributed franchises or field teams.
• Strong ability to tailor content to diverse learner needs.
• Knowledge of operational standards and brand alignment.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ.
• Facilitate hands-on, scenario-based training aligned to standards.
• Coordinate with SMEs and teams to ensure content accuracy.
• Prepare materials and logistics for sessions and events.

Skills

Training delivery

Facilitation

Field operations

Capability development

Education

Bachelor's degree

Tools

Zoom

Teams

LMS

Job description

Headquarters Careers at Servpro Industries, LLC.

Current job opportunities are posted here as they become available.

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Learning Partner delivers high-impact live and virtual training that builds franchise and HQ capability, strengthens operational execution, and reinforces brand standards. Reporting to the Director, Field Capability, this role serves as a subject-matter learning expert for the Office School of Learning. The Learning Partner facilitates workshops, partners with SMEs and franchise teams, supports the T3 model, and ensures learners receive consistent, credible, and operationally aligned instruction across the franchise system.

You will

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity, consistency, and operational credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training that reinforces real-world execution.
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards.
• Maintain deep knowledge of operational standards, equipment, processes, and best practices relevant to the School.
• Partner with SMEs (HQ and franchise) to validate content accuracy and support co-facilitation when appropriate.
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness.
• Ensure T3 participants can deliver consistent, high-quality training aligned with operational standards.
• Prepare all materials, equipment, and logistics required for live and virtual workshops.
• Coordinate with the Field Capability Administrator to ensure scheduling, enrollment, and communication are seamless.
• Ensure training environments (virtual or physical) are set up for optimal learner experience.
• Work closely with Instructional Design, Learning Experience, and Operations to ensure training reflects current standards and business priorities.
• Collaborate with Learning Experience and multimedia teams to optimize virtual delivery tools and learner experience.
• Support major learning events (e.g., conventions, summits) as a facilitator or SME.

You have

• 3–5+ years in training delivery, facilitation, field operations, or capability development.
• Experience delivering workshops in distributed, franchise, or field-based environments (preferred).
• Background in the assigned School (Restoration, Construction, Office, Commercial, Biz Dev, Leadership, etc.) strongly preferred.
• Proficiency with virtual delivery platforms (Zoom, Teams) and LMS-supported learning environments.
• Familiarity with ILT content structure and instructional intent.
• High situational awareness and ability to adjust delivery based on learner needs.
• Strong relationship-building skills with franchisees, SMEs, and field leaders.
• Commitment to continuous improvement and learner success.

Education

• Bachelor's degree in related field preferred, or an equivalent combination of education and relevant work-related experience.

Working Conditions

• Ability to travel and work across the SERVPRO network of franchise locations and HQ to deliver ILT workshops.
• Standard working hours, based on a 40-hour work week.
• Additional working hours required as needed to complete assignments and projects on schedule.
• Travel up to 50%

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.