Franchise Training Leader: Live & Virtual Workshops

Servpro Industries, LLC; Gallatin (TN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time-off and holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Job summary

SERVPRO Industries, LLC, a leading fire and water cleanup and restoration franchisor, seeks a Learning Partner to deliver high-impact live and virtual training across the franchise network. Reporting to the Director, Field Capability, this role drives operational execution through workshops, SME collaboration, and ensuring learners receive consistent, credible instruction aligned with brand standards.

Travel up to 50% across SERVPRO locations, with 3–5+ years in training delivery and proficiency

Qualifications

• 3-5+ years in training delivery, facilitation, field operations, or capability development.
• Experience delivering workshops in distributed, franchise, or field-based environments preferred.
• Background in the School areas (Restoration, Construction, Office, Commercial, Biz Dev, Leadership, etc.) strongly preferred.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity and credibility.
• Facilitate hands-on, scenario-based training aligned to standards.
• Adapt delivery to learner needs while maintaining objectives and brand standards.
• Maintain deep knowledge of operational standards and processes relevant to the School.
• Collaborate with SMEs to validate content accuracy and support co-facilitation.

Skills

Training delivery

Facilitation

Relationship building

Travel readiness

Virtual delivery tools

Education

Bachelor's degree in related field

Tools

Zoom

Teams

LMS platforms

Job description

SERVPRO Industries, LLC, a leading fire and water cleanup and restoration franchisor, seeks a Learning Partner to deliver high-impact live and virtual training across the franchise network. Reporting to the Director, Field Capability, this role drives operational execution through workshops, SME collaboration, and ensuring learners receive consistent, credible instruction aligned with brand standards.

Travel up to 50% across SERVPRO locations, with 3–5+ years in training delivery and proficiency