Learning Partner, Commercial Large Loss Training

Servpro Industries, LLC; Gallatin (TN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking a Learning Partner to deliver high-impact live and virtual training across franchise locations and HQ. You will serve as an SME for the Commercial Large Loss School of Learning, facilitating workshops, coordinating with SMEs, and upholding brand standards.

Reporting to the Director of Field Capability, you will ensure learners receive consistent, credible, and operationally aligned instruction while traveling up to 50% to support field operations and major

Qualifications

• 3–5+ years in training delivery, facilitation, field operations, or capability development.
• Experience delivering workshops in distributed, franchise, or field-based environments preferred.
• Background in the School areas (Restoration, Construction, Office, Commercial, Biz Dev, Leadership, etc.) strongly preferred.
• Proficiency with virtual delivery platforms (Zoom, Teams) and LMS-supported learning environments.
• Familiarity with ILT content structure and instructional intent.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity and credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training that reinforces real-world execution.
• Adapt delivery style to learner needs while maintaining objectives and brand standards.
• Maintain deep knowledge of operational standards, equipment, processes, and best practices for the School.
• Partner with SMEs to validate content accuracy and support co-facilitation when appropriate.
• Coach SMEs and field leaders on facilitation techniques and workshop readiness.
• Prepare materials, equipment, and logistics for live and virtual workshops.
• Coordinate with the Field Capability Administrator for scheduling, enrollment, and communication.

Skills

Training delivery

Facilitation

Virtual delivery (Zoom/Teams)

LMS proficiency

Relationship building

Education

Bachelor's degree or equivalent

Tools

Zoom

Teams

LMS

Job description

SERVPRO Industries, LLC is seeking a Learning Partner to deliver high-impact live and virtual training across franchise locations and HQ. You will serve as an SME for the Commercial Large Loss School of Learning, facilitating workshops, coordinating with SMEs, and upholding brand standards.

Reporting to the Director of Field Capability, you will ensure learners receive consistent, credible, and operationally aligned instruction while traveling up to 50% to support field operations and major