Contact Center Sales Representative

Kelly; Raynham (MA); On-site; USD 77,146,000 - 88,166,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement savings plan

Service bonus and holiday pay (up to 8

Transit spending account

Paid sick leave

Job summary

Kelly is hiring a Contact Center Sales Representative in Raynham, MA. You will provide quality customer service, support sales agents and customers, and manage orders and ERP data. The role includes data entry, invoicing, returns, and collaboration with internal teams.

Training new staff and maintaining accurate master data are also part of the scope. The position requires 2–5 years of customer service experience, ERP familiarity, and proficiency with Microsoft Office.

Qualifications

• 2–5 years of customer service experience in a fast-paced setting.
• ERP experience preferred.
• Experience in Medical Device/Biotech is a plus.
• Excellent written and verbal communication with strong listening and customer focus.

Responsibilities

• Provide quality customer service and support to sales agents and customers.
• Enter and audit orders; process purchase orders, expired inventory requests, invoices and credit notes.
• Release orders for distribution and provide Return Authorization Numbers for complaints and returns.
• Manage the Customer Service inbox; collaborate with internal stakeholders to support agents and customers.
• Support training and onboarding of new team members.
• Maintain accurate master customer information in the ERP system.
• Facilitate new account setups and handle incoming calls.
• Retrieve and acknowledge payments via portals; liaise with finance for corrective actions.
• Coordinate price resolutions and conduct product research for agent inventory requests.
• Maintain electronic filing and update Standard Operating Procedures.
• Contribute to a positive team environment and perform other duties as assigned.

Skills

Customer service

Communication skills

Active listening

Tools

ERP software

Microsoft Office

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Contact Center Sales Representative to work at a premier industry leader in Raynham, MA. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $27.00/hr

Shift: Monday-Friday (7am-4pm)

Why you should apply to be Contact Center Sales Representative?

• Competitive pay rate and consistent weekday schedule.
• Opportunity to work with a leading organization in a fast-paced, supportive environment.
• Enhance your professional skills and experience within the thriving medical device/biotech sector.
• Be part of a collaborative team that values personal growth and team pride.

What’s a typical day as Contact Center Sales Representative?

• Providing quality customer service and support to sales agents and customers.
• Entering and auditing orders; processing purchase orders, expired inventory requests, invoices, and credit notes.
• Releasing orders for distribution and providing Return Authorization Numbers for product complaints and returns.
• Managing the Customer Service inbox and collaborating with internal stakeholders to support agents and customers.
• Supporting training and onboarding of new team members.
• Maintaining accurate master customer information within the ERP software system.
• Facilitating new account setups and taking incoming calls.
• Retrieving and acknowledging payments via various portals; liaising with finance for corrective actions.
• Coordinating price resolutions and conducting product research for agent inventory requests.
• Maintaining electronic filing for assigned accounts and updating Standard Operating Procedures.
• Contributing to a positive team environment and performing other duties as assigned.

This Job Might Be An Outstanding Fit If You

• Have 2-5 years of customer service experience, preferably in a fast-paced setting.
• Possess previous ERP experience (preferred).
• Experience in a Medical Device/Biotech firm is a plus.
• Demonstrate excellent written and verbal communication skills, strong listening abilities, and a highly customer-focused approach.
• Are proficient in Microsoft Office, including Word, PowerPoint, Excel, Outlook, and Teams.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave under the applicable state or local plan

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.