Customer Support Representative

Kelly; Johnston (IA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Retention bonuses

Structured pay raises

Benefits package

Job summary

Kelly is seeking a Customer Support Representative in Johnston, IA, offering a $19.50/hour contract role. The position requires 1–3 years of customer support experience, a high school diploma, and strong communication skills.

You’ll handle inquiries, process orders, and maintain CRM data while advancing knowledge through training. The role supports a premier manufacturing client and offers structured pay increases and potential bonuses as you progress.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer support or technical support experience preferred.
• Customer-focused with strong communication skills.
• Experience with CRM systems and digital channels is beneficial.

Responsibilities

• Provide advanced product and service information to customers, partners, and staff.
• Respond to complex inquiries, resolve escalations, and maintain high satisfaction and retention.
• Record and process orders, coordinate with internal teams as needed.
• Enter information into the CRM system and manage follow-up actions.
• Conduct interviews with customers, clarify requirements, and document notes for business development.
• Be the first point of contact for resolving queries and complaints.
• Develop knowledge of policies, codes, and best practices to ensure compliance.
• Make outbound calls to develop new customer relationships.

Skills

Customer service

CRM systems

Education

High school diploma or equivalent

Tools

CRM software

Job description

Description

At Kelly, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Support Representative to work at a premier manufacturing client in Johnston, IA. With us, it’s all about finding the job that’s just right.

Pay Rate: $19.50/hour (2-year Contract, possible extension)

Shift: 7am-7pm are the hours of the Contact Center, must be available to work ANY 8-hour shift within that window

Why you should apply to be Customer Support Representative:

• Competitive pay rate with structured pay increases at 6, 12, and 24 months of employment
• Opportunity to earn retention bonuses at key milestones throughout your assignment
• Work for a respected industry leader in a technical support environment
• Gain valuable experience in customer service and technical support
• Enhance your skills through formal and informal training, coaching, and ongoing education

What’s a typical day as Customer Support Representative? You’ll be:

• Providing advanced product and service information to customers, channel partners, and company personnel
• Responding to complex customer inquiries, resolving escalations, and delivering exceptional service to optimize satisfaction and retention
• Recording and processing custom or special orders, coordinating with internal teams as needed
• Managing follow-up actions and entering information into the CRM system to maintain high-quality customer data
• Conducting interviews with customers, clarifying requirements, and making detailed notes to support business development
• Acting as the first point of contact for resolving customer queries and complaints
• Developing knowledge of company policies, regulatory codes, and industry best practices to ensure compliance
• Making outbound calls to develop new customer relationships and strengthen customer connections

This job might be an outstanding fit if you:

• Have post-secondary non-tertiary education (high school diploma or equivalent required)
• Possess 1 to 3 years of customer support or technical support experience (recent graduates with limited experience may also be considered)
• Demonstrate a customer-focused approach and strong communication skills
• Can build rapport, navigate customer challenges, and manage buyer indifference
• Are proficient in leveraging digital communications and CRM systems
• Are motivated to develop your skills through training, ongoing education, and feedback

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

• As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
• Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.