Customer Service Coordinator 3

Kelly; Somerville (NJ); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Life insurance

Disability insurance

Retirement plan

Holiday pay

Transit benefits

Paid sick leave

Job summary

Kelly in Somerville, NJ is seeking a Coordinator 3 – Customer Service (Contact Center Team Lead) to oversee specialized order processing, coordinate shipping, and ensure compliance with GMP, SOX, DEA, and FDA regulations. You will balance priorities, mentor teammates, and develop strong partnerships with customers and internal teams.

This leadership role emphasizes process improvement, ERP and SAP/Atlas experience, and a commitment to quality and regulatory standards while supporting company

Qualifications

• Minimum of a high school diploma or GED (Bachelor’s degree preferred).
• At least four years of prior customer service experience, managing competing priorities and deadlines.
• Excellent organizational, verbal, and written communication skills.
• Knowledge of Sales, Marketing, E‑Commerce, and Finance helpful.
• Experience with SAP, Atlas, or ROTC systems and ERP exposure.

Responsibilities

• Manage specialized and sophisticated order processing, including coordinating shipping and delivery.
• Maintain detailed records in compliance with GMP, SOX, DEA, FDA, PWC, safety and environmental requirements.
• Balance, validate, enter, and edit specialty orders including controlled substances in compliance with laws.
• Process deviation requests using appropriate systems and communicate with partners.
• Serve as a subject matter expert and build strong internal/external relationships.
• Champion initiatives that support environmental and community programs.

Skills

MS Office

ERP systems

SAP

Atlas

ROTC systems

Strong communication

Leadership

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Coordinator 3 – Customer Service (Contact Center Team Lead) to work at a leading organization in Somerville, NJ. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation: $28.85 per hour

Shift: 1st

Why you should apply to be Coordinator 3 – Customer Service (Contact Center Team Lead):

• Competitive pay rate with a well-respected industry leader.
• Opportunity to work in a collaborative and growth-focused environment.
• Gain valuable experience in order management and regulatory compliance.
• Be part of a team committed to making a positive impact on customers and communities.

What’s a typical day as Coordinator 3 – Customer Service (Contact Center Team Lead)? You’ll be:

• Managing specialized and sophisticated order processing, including coordinating shipping and delivery of products.
• Maintaining detailed records in compliance with regulatory bodies such as GMP, SOX, DEA, FDA, PWC, safety, and environmental requirements.
• Balancing, validating, entering, and editing specialty orders, including controlled substance orders, in compliance with all federal, state, and local laws and regulations.
• Processing requests for deviations using appropriate systems and communicating with relevant partners.
• Serving as a subject matter expert and developing strong relationships with external customers and internal business partners.
• Championing initiatives that support environmental and community programs.

This job might be an outstanding fit if you:

• Have a minimum of a high school diploma or GED (Bachelor’s degree preferred).
• Bring at least four (4) years of prior customer service experience, managing competing priorities and deadlines.
• Possess excellent organizational, verbal, and written communication skills.
• Offer business knowledge of functional areas such as Sales, Marketing, E-Commerce, and Finance.
• Demonstrate leadership and a track record of developing and maintaining effective business partnerships.
• Are proficient in MS Office applications, ERP systems, and internet navigation.
• Have experience with SAP, Atlas, or ROTC systems.
• Maintain high standards of quality, compliance, and accountability.
• Understand Lean methodology and/or hold a related certification (preferred).
• Work independently and serve as a resource within your functional area.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. For more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly^®^.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.