Customer Solutions Specialist

Kelly; Hampton (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

A legal plan

Short-term disability

Retirement savings plan

Service bonus

Holiday pay plans

Transit spending account

Paid sick leave

Job summary

Kelly is hiring a Customer Solutions Specialist in Hampton, VA. You will answer inbound calls about wireless cell phone questions, troubleshoot devices, and coordinate with technicians.

This position runs Monday–Friday, 9am–5:30pm for 30–60 days with immediate onboarding and training. You’ll work with Account Managers to resolve client issues, provide order status, and tracking services, requiring strong communication and problem-solving skills.

Qualifications

• Have excellent communication and customer service skills (must have).
• Can troubleshoot technical issues and resolve problems efficiently (must have).
• Previous call center or customer service experience is preferred.

Responsibilities

• Answering inbound calls and assisting callers with wireless cell phone questions.
• Troubleshooting devices and coordinating with service providers or technicians.
• Collaborating with Account Managers to resolve client issues.
• Taking orders, providing status updates, and offering tracking services.

Skills

Communication skills

Customer service

Troubleshooting

Teamwork

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Solutions Super Star to work at a leading organization in Hampton, VA. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $19.00/hr

Monday–Friday, 9am–5:30pm for 30–60 days. Schedule may change based on business needs.

Why you should apply to be a Customer Solutions Specialist?

• Competitive pay at $19.00/hr
• Immediate openings with fast onboarding and training
• Opportunity to build valuable customer service and technical skills
• Supportive, high-energy team environment
• Potential for career growth and advancement

What’s a typical day as a Customer Solutions Specialist? You’ll be:

• Answering inbound calls and assisting callers with wireless cell phone questions
• Troubleshooting devices and coordinating with service providers or technicians
• Collaborating with Account Managers to resolve client issues
• Taking orders, providing status updates, and offering tracking services

This job might be an outstanding fit if you:

• Have excellent communication and customer service skills (must have)
• Can troubleshoot technical issues and resolve problems efficiently (must have)
• Are comfortable working in a fast-paced, team-oriented environment
• Are able to work the required Monday–Friday training schedule and adapt to business needs
• Previous call center or customer service experience is preferred

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short‑term disability

• retirement savings plan
• service bonus
• holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave under the applicable state or local plan

Get a complete career fit with Kelly^®^.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.