Customer Service Representative

Kelly; Town of De Witt (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Life insurance

Short-term disability

Legal plan

Transit spending account

Holiday pay

Job summary

Kelly is seeking a Customer Service Representative to join a leading organization in De Witt, NY. You will resolve customer inquiries by phone, email, and mail about plan benefits, claims, and eligibility, while meeting call length and volume targets.

The role requires an Associate's degree or 2 years of customer service experience, excellent communication skills, and the ability to multi-task in a fast-paced environment. The position is a 6-month contract with a daytime shift.

Qualifications

• Associate’s degree in Business Administration or related field or 2 years of customer service experience.
• Completed Customer Service Training Program.
• Ability to multi-task in a fast-paced environment with high accuracy.
• Excellent oral, written, and listening skills.
• Professional handling of stressful inquiries.

Responsibilities

• Resolve customer inquiries via telephone, email, and mail about plan benefits, claim payments and denials, and eligibility.
• Meet statistical goals for call length and daily call volume.
• Act as liaison between customers, internal departments, vendors, and business associates.

Skills

Customer service

Communication

Multitasking

Headset usage

PC skills

Education

Associate's degree or 2 years experience

Tools

Customer Service Training Program

Job description

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a leading organization in De Witt, NY. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $17.50 per hour (6-month contract)

Shift: 8am-4:30pm, Monday-Friday

What’s a typical day as Customer Service Representative? You’ll be:

• Resolving customer inquiries via telephone, email, and mail regarding plan benefits, claim payments and denials, and eligibility.
• Meeting statistical goals for call length and daily call volume.
• Acting as a liaison between customers, internal departments, vendors, and business associates.
• Assisting in the training of other team members and participating in ongoing learning to enhance knowledge and skills.
• Adhering to all customer service policies and procedures.

This job might be an outstanding fit if you:

• Have an Associate’s degree in Business Administration or a related field with at least 6 months of work experience, or a minimum of 2 years’ experience in a customer service environment.
• Have successfully completed a Customer Service Training Program.
• Are able to multi-task efficiently in a fast-paced environment with high accuracy.
• Possess excellent oral, written, and listening skills.
• Can handle stressful situations with professionalism and respond calmly and courteously to all inquiries.
• Have strong PC skills and are comfortable using a headset for extended periods.

• As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.
• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.