Customer and Product Support

Kelly; Johnston (IA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Retention bonuses at 6, 12, 24 months

Training and development

Job summary

Kelly is seeking a Customer and Product Support Rep in Johnston, IA to assist customers and dealers with product information, orders, and service inquiries. The role includes inbound calls and occasional emails as part of a busy contact center environment.

You will process orders, coordinate with internal teams, and resolve issues promptly while building relationships and maintaining quality data in our CRM system. Training will be provided to develop product expertise and customer care skills.

Qualifications

• Post-secondary education is required.
• 1–3 years of customer support experience preferred.
• Ability to work unsupervised and manage multiple inquiries.
• Strong communication and relationship-building skills.

Responsibilities

• Provide advanced product/service information and respond to complex questions about parts and services.
• Take inbound calls and occasional emails from customers and dealers regarding orders or product inquiries.
• Record and process special/custom orders and coordinate with teams for delivery.
• Respond to escalated issues and obtain managerial approvals when needed.
• Make outbound calls to allocated customers to build relationships and encourage product usage.
• Serve as the first point of contact for customer queries and complaints.
• Schedule follow-ups and enter information into CRM for quality data collection.
• Interview customers to clarify requirements and document client needs.
• Adhere to company policies and regulatory codes.
• Develop capabilities through training and ongoing education.

Skills

Digital communications

Customer service

Sales conversations

CRM navigation

Education

Post-secondary education (required)

Tools

CRM systems

Job description

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer and Product Support Rep to work at a premier manufacturing client in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $19.50/hour (2-year Contract)

Shift: Contact Center is open from 7am-6pm, Monday-Friday, and candidates need to be able to work any 8-hour shift within that support window

Why you should apply to be Customer and Product Support:

• Competitive hourly pay with scheduled increases at 6, 12, and 24 months of employment
• Retention bonuses offered after 6, 12, and 24 months of employment
• Opportunity to work with a leading organization in the manufacturing industry
• Gain experience in customer support for e-commerce and product-related inquiries
• Professional training and development provided to enhance your skills

What’s a typical day as Customer and Product Support? You’ll be:

• Providing advanced product/service information and responding to complex customer questions about parts and product-related services
• Taking inbound calls and occasional emails from customers and dealers regarding orders or product inquiries
• Recording and processing special/custom orders, coordinating with relevant teams for delivery
• Responding to escalated issues promptly and providing managerial approvals as needed
• Making outbound calls to allocated customers to build new relationships and encourage continued use of products/services
• Acting as the first point of contact for resolving customer queries and complaints
• Scheduling follow-up actions and entering information into CRM systems to ensure quality data for customer retention and business development
• Conducting interviews with customers to clarify requirements and making detailed notes for client needs
• Adhering to company policies, procedures, and regulatory codes
• Developing capabilities through formal/informal training and ongoing education

This job might be an outstanding fit if you:

• Have post-secondary non-tertiary education (required)
• Bring 1 year to 3 years of customer support experience; practitioners able to work unsupervised are preferred
• Possess strong skills in digital communications, customer service, and sales conversations
• Are able to build rapport, manage buyer indifference, and understand customer motivations
• Demonstrate a customer-focused approach and a drive to strengthen customer connections
• Are comfortable navigating challenges and leveraging CRM systems

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Get a complete career fit with Kelly^®^.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.