Admin Customer Service Representative

Kelly; Wilmington (DE); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Retirement plan

Bonus and holiday pay plans

Transit spending account

Paid sick leave

Job summary

Kelly is seeking an Admin Customer Service Representative for a 12-month contract in Wilmington, DE (19805). The role is hybrid—3 days in the office and 2 days at home, Monday–Friday, 8:00 AM–5:00 PM, with a pay rate of $24/hr.

The responsibilities include handling customer inquiries, using various tracking systems, resolving disputes, issuing credits/debits, processing samples/rebates, and monitoring orders through fulfillment.

Qualifications

• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
• Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
• Knowledge of SAP-R3 with 6 months to 1 year of SAP experience including placing orders, creating deliverables and invoicing.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
• Salesforce.com and SharePoint experience is a plus.
• Ability to adjust with ease to new conditions and personnel and to translate strategy into actions.

Responsibilities

• Responding to customer inquiries
• Utilizing various Business Unit tracking systems
• Resolving disputes
• Issuing credit/debit memos
• Processing samples/rebates
• Monitoring sales orders through the order fulfillment process

Skills

Customer service

Communication

Multitasking

Project management

Change management

Tools

SAP R/3

Salesforce.com

SharePoint

Excel

PowerPoint

Word

Job description

Description

Kelly is hiring for an Admin Customer Service Representative for a 12-month contract role at Wilmington DE 19805 with our prestigious client.

Job Title: Admin Customer Service Representative

Primary Location: Wilmington DE 19805

12-month contract – Hybrid model (3 days in the office and 2 days at home)
Monday — Friday – 8:00 AM – 5:00 PM
Pay rate: $24/hr.

Responsibilities include but are not limited to:

• Responding to customer inquiries
• Utilizing various Business Unit tracking systems
• Resolving disputes
• Issuing credit/debit memos
• Processing samples/rebates
• Monitoring sales orders through the order fulfillment process

Skills required:

• Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
• Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.
• Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
• Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
• Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.
• Salesforce.com and SharePoint experience is a plus.
• This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
• Ability to identify areas for improvement and implement change.
• Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management
• Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
• Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.