Customer Care Rep

Direct Staffing Inc; South Portland (ME); On-site; USD 19,975; Full time

Job summary

A leading staffing agency is seeking a Customer Care Representative for long-term contract opportunities in South Portland, ME. Candidates should have at least 1 year of high volume inbound call center experience. The role involves responding to customer inquiries regarding insurance benefits and requires a high school diploma or GED. This position offers potential for full-time placement and competitive pay rates.

Qualifications

• Minimum 1 year of high volume inbound call center experience required.
• Proficient in basic customer service tasks.
• Experience in an automated customer service environment preferred.

Responsibilities

• Respond to customer questions via phone and written correspondence.
• Analyze problems and provide information/solutions.
• Maintain positive customer relations and coordinate with various functions.

Skills

High volume inbound automated call center

Good computer aptitude within a Windows environment

Longevity in work history

Education

High school diploma or GED

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Kelly Services has multiple Customer Care Representative opportunities in South Portland, ME, working with our client, the nation's top insurance provider. These are long‑term contract positions that have potential for full‑time placement. The ideal candidate will have a minimum of 1 year, preferably 2 years, of high volume inbound Call Center experience. The pay rate is $14.50/hr.

Work hours: Any 8‑hr shift between 8am‑6pm Mon‑Fri.

SUMMARY: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all basic customer service areas, performs some but not all types of moderately complex functions.

Years of experience (minimum/maximum): Minimum 1 year, preferably 2 years of recent call center.

Required education: HS Diploma or GED.

Top 3 Must-Haves:

• High volume inbound automated call center.
• Longevity in work history – not a lot of jumping around.
• Good computer aptitude within a Windows environment. Ability to document on multiple computer screens.

MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Receives and places follow‑up telephone calls/e‑mails to answer customer questions. Inquiries may also be on a walk‑in basis. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Additional Duties: Build and confirm the marketing lists, update provider information—heavy phone and computer data entry.

EDUCATION/EXPERIENCE: Requires a High school diploma or equivalent GED; 12‑24 months experience in automated customer service environment, preferably in healthcare or insurance sector or any combination of education and experience, which would provide an equivalent background.

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!