Confirmation Specialist

Renewal by Andersen | Esler Companies; Brookfield (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our window and door replacement business. You will manage inbound and outbound calls to confirm customer appointments and verify details for accurate schedules.

You’ll use CRM and scheduling tools to update records, answer basic questions, and help optimize daily routes for sales and installation teams, with hands-on training and growth opportunities within operations or customer service.

Qualifications

• Customer service or call-center experience preferred.
• Excellent communication and organization skills.
• Ability to learn CRM and scheduling systems quickly.

Responsibilities

• Manage inbound and outbound calls to confirm customer appointments.
• Verify appointment details and maintain accurate schedules for sales and installation teams.
• Update records in CRM and scheduling tools.
• Resolve basic customer questions and support daily routing.

Tools

CRM software

Scheduling tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.