Confirmation Specialist

Renewal by Andersen | Esler Companies; West Boylston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business in West Boylston, MA. You will manage inbound and outbound calls to confirm customer appointments and verify details, ensuring accurate schedules for sales and installation teams.

Utilize CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes.

Qualifications

• Experience in customer service or call center role preferred.
• Strong communication and scheduling coordination skills.
• Detail-oriented with ability to manage multiple calendars.

Responsibilities

• Answer inbound/outbound calls to confirm customer appointments.
• Verify appointment details and maintain accurate schedules for sales/install teams.
• Use CRM/scheduling tools to update records and resolve basic inquiries.
• Help optimize daily routes for efficiency.

Skills

Call center communication

CRM software

Tools

CRM tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.