Confirmation Specialist

Renewal by Andersen | Esler Companies; Rutland (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams.

You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes.

Qualifications

• Detail-oriented professional with strong communication skills.
• Experience handling inbound and outbound calls.
• Familiar with CRM and scheduling tools to update customer records.
• Ability to verify details and resolve basic customer questions.
• Support daily routing optimization for sales and installation teams.
• Willingness to receive hands-on training and meet performance expectations.

Responsibilities

• Manage inbound and outbound calls to confirm appointments.
• Verify customer details and update schedules.
• Use CRM and scheduling tools to update records.
• Assist in optimizing daily routes for teams.

Skills

Detail-oriented

Communication skills

CRM usage

Scheduling tools

Phone etiquette

Tools

CRM software

Scheduling software

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.