Confirmation Specialist

Renewal by Andersen | Esler Companies; Shrewsbury (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Renewal by Andersen | Esler Companies in Massachusetts seeks a detail-oriented Confirmation Specialist to support our growing window and door replacement business. You will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate scheduling for sales and installation teams.

You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes.

Responsibilities

• Manage inbound and outbound calls to confirm customer appointments
• Use CRM and scheduling tools to update records and support routing
• Resolve basic customer questions and provide timely information

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.