Confirmation Specialist

Renewal by Andersen | Esler Companies; Southbridge (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to manage inbound and outbound calls to confirm customer appointments and verify details for our replacement window and door business.

You will use CRM and scheduling tools to update records, resolve basic questions, and help optimize daily routes for sales and installation teams. The role offers hands-on training and opportunities to grow within operations or customer service.

Qualifications

• Manage inbound and outbound calls to confirm customer appointments.
• Verify details and maintain accurate schedules for sales and installation teams.
• Use CRM and scheduling tools to update records and resolve basic questions.

Responsibilities

• Support daily routing optimization for installation teams.
• Ensure timely confirmations and minimize scheduling conflicts.

Skills

Detail-oriented

Customer service

Communication

Tools

CRM software

Scheduling tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.