Confirmation Specialist

Renewal by Andersen | Esler Companies; Boxborough (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support our window and door replacement teams. You will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation crews.

You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes.

Qualifications

• Experience handling inbound and outbound calls in a service environment.
• Comfort using CRM and scheduling software.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage inbound and outbound calls to confirm customer appointments.
• Verify appointment details and update CRM records.
• Respond to basic customer questions and resolve scheduling issues.
• Help optimize daily routes for sales and installation teams.

Skills

Phone support

CRM software

Scheduling

Attention to detail

Customer service

Tools

CRM systems

Scheduling tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.