Confirmation Specialist

Renewal by Andersen | Esler Companies; Leominster (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our window and door replacement business. You will manage calls to confirm appointments, verify details, and help schedule for sales and installation teams.

You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and optimize daily routes. The role offers hands-on training, clear performance expectations, and opportunities to grow within operations, customer service,

Qualifications

• Excellent communication skills.
• Ability to verify details with accuracy.
• Comfort using CRM systems and scheduling software.

Responsibilities

• Confirm customer appointments via inbound and outbound calls.
• Verify appointment details and update records accurately.
• Coordinate with sales and installation teams to optimize schedules.

Skills

Call handling

CRM

Scheduling

Attention to detail

Tools

CRM software

Scheduling tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.