Confirmation Specialist

Renewal by Andersen | Esler Companies; Spencer (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our window and door replacement business. You will manage inbound and outbound calls to confirm appointments, verify details, and ensure accurate schedules for sales and installation teams.

You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes, contributing to a performance-driven, people‑focused culture with hands-on training and

Qualifications

• Experience in customer service or call center environments is preferred.
• Ability to manage inbound and outbound calls with professionalism.

Responsibilities

• Handle inbound and outbound calls to confirm customer appointments.
• Verify details and ensure accurate, efficient schedules for sales and installation teams.
• Use CRM and scheduling tools to update records and resolve basic customer questions.
• Help optimize daily routes for field teams.

Skills

Customer service

Phone communication

Attention to detail

Tools

CRM software

Scheduling tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.