Confirmation Specialist

Renewal by Andersen | Esler Companies; Framingham (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. You will manage inbound and outbound calls to confirm customer appointments and verify details.

You will use CRM and scheduling tools to update records, resolve basic questions, and help optimize daily routes for sales and installation teams. Training and clear performance expectations are provided, with opportunities to grow within

Qualifications

• Manage inbound and outbound calls to confirm customer appointments.
• Verify appointment details and schedules.
• Use CRM and scheduling tools to update records.
• Resolve basic customer questions and route appropriately.
• Support daily route optimization for teams.

Responsibilities

• Confirm appointments via phone and email; verify details.
• Update records in CRM; maintain accurate scheduling data.
• Assist with basic customer inquiries and route coordination.
• Collaborate with sales and installation teams to improve efficiency.

Skills

Customer service

Communication

Detail-oriented

Phone etiquette

Tools

CRM software

Scheduling tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.