Confirmation Specialist

Renewal by Andersen | Esler Companies; Clinton (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our window and door replacement business in Clinton, MA. You will manage inbound and outbound calls to confirm appointments, verify details, and help keep schedules accurate for sales and installation teams.

Using CRM and scheduling tools, you will update records, answer basic customer questions, and assist with route planning.

Qualifications

• Experience handling inbound and outbound calls in a customer service role.
• Proficiency with CRM and scheduling tools to update records.
• Strong attention to detail and time management to keep schedules accurate.

Responsibilities

• Manage inbound and outbound calls to confirm appointments.
• Verify customer details and update records in CRM.
• Coordinate schedules for sales and installation teams.
• Assist with route optimization and daily scheduling needs.

Skills

Customer service

Communication

Schedule coordination

Attention to detail

Tools

CRM software

Scheduling tools

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.