Confirmation Specialist

Renewal by Andersen | Esler Companies; Princeton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support our window and door replacement business in Massachusetts. You will handle inbound and outbound calls to confirm appointments, verify details, and help keep schedules accurate for sales and installation teams.

You will use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes.

Responsibilities

• Manage inbound and outbound calls to confirm customer appointments
• Verify appointment details and ensure schedules are accurate for sales and installation teams
• Update records in CRM and scheduling tools
• Resolve basic customer questions and help optimize daily routes

Job description

Renewal by Andersen | Esler Companies seeks a detail-oriented Confirmation Specialist to support our fast-growing window and door replacement business. In this role, you will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams. You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes. Working in a performance-driven, people-focused culture, you’ll receive hands-on training, clear performance expectations, and opportunities to grow within operations, customer service, or other areas of the organization.