Condo Highrise Community & Operations Assistant

FirstService Residential; Catonsville (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and vision coverage

401(k) with company match

Paid holidays

Job summary

FirstService Residential is seeking an Assistant Community Manager - Condominium Highrise to support management in daily operations and provide exceptional service to owners, residents, clients and vendors. The role includes financial recordkeeping, board materials, calendars, and coordination of tasks.

The ideal candidate has at least two years in customer service, strong organizational and communication skills, and proficiency in MS Office; familiarity with Connect is a plus.

Qualifications

• College degree or equivalent work experience required.
• Minimum 2 years’ experience in a customer service environment.
• Strong organizational and communication skills.
• Proficient with Word, Excel and PowerPoint; able to manage records and documents.
• Ability to handle multiple tasks under pressure and coordinate teams.

Responsibilities

• Provide exceptional customer service to clients and vendors.
• Respond to inquiries and resolve questions promptly.
• Assist with daily financial management and recordkeeping.
• Assist with bid processes and board packet preparation.
• Maintain files and records in Connect and other systems.

Skills

Customer service

Organization

Written & verbal communication

Microsoft Office

Budgeting basics

Records management

Problem solving

Time management

Multi-tasking

Interpersonal skills

Education

College degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Office productivity suite

Connect (Recordkeeping system)

Job description

FirstService Residential is seeking an Assistant Community Manager - Condominium Highrise to support management in daily operations and provide exceptional service to owners, residents, clients and vendors. The role includes financial recordkeeping, board materials, calendars, and coordination of tasks.

The ideal candidate has at least two years in customer service, strong organizational and communication skills, and proficiency in MS Office; familiarity with Connect is a plus.