Community Operations Assistant & Board Liaison

FirstService Residential; Williamsburg (VA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical plans

401k with company match

Job summary

FirstService Residential is seeking an Assistant Community Manager to support management in the operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors.

You will assist with financial management, board preparation, recordkeeping, and coordination of tasks, while ensuring adherence to procedures and timelines in a fast-paced environment. This role emphasizes organization, communication, and teamwork.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Excellent organizational skills and project management.
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide timely resolutions.
• Assist with daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular site inspections as needed.
• Maintain all records in Connect including work orders and resident information.
• Ensure files and correspondence meet procedures and good business practices.
• Attend Board meetings as necessary.
• Assist with Board meeting agenda and monthly management reports.
• Assist with annual association activity calendar.
• Assist walk-in homeowners and refer to Community Manager when needed.
• Handle mailings as needed.

Skills

College degree or equivalent work

Customer service experience

Organizational skills

Written and verbal communication

Microsoft Office

Project management

Interpersonal skills

Advanced written communication

Advanced Microsoft Office

Accounting/budgeting basics

Multitasking

Education

College degree or equivalent work experience

Tools

Email

Word

Excel

PowerPoint

Job description

FirstService Residential is seeking an Assistant Community Manager to support management in the operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors.

You will assist with financial management, board preparation, recordkeeping, and coordination of tasks, while ensuring adherence to procedures and timelines in a fast-paced environment. This role emphasizes organization, communication, and teamwork.