Highrise Condo Community Coordinator

FirstService Residential; Towson (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Occasional travel

Job summary

FirstService Residential is seeking an Assistant Community Manager - Condominium Highrise to support management in operations and deliver excellent service to owners, residents, clients and vendors. You will assist with financial management, bid processes, and board materials.

The role requires a college degree or equivalent, 2 years in a customer service setting, strong organizational and communication skills, and proficiency in Microsoft Office.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with the daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular inspections of site, where needed.
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices.
• Attend all Board meetings, where necessary.
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet.
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary.
• Handle mailings, as needed and required.
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
• Meet with Community Manager weekly to ensure completion of open action items.
• Regular attendance and punctuality are essential functions for the role.

Skills

Customer service

Organization

Written communication

Verbal communication

Project management

Work under pressure

Multi-tasking

Team coordination

Attention to detail

Budgeting basics

Education

College degree or equivalent work experience

Tools

Microsoft Office

Job description

FirstService Residential is seeking an Assistant Community Manager - Condominium Highrise to support management in operations and deliver excellent service to owners, residents, clients and vendors. You will assist with financial management, bid processes, and board materials.

The role requires a college degree or equivalent, 2 years in a customer service setting, strong organizational and communication skills, and proficiency in Microsoft Office.