Highrise Condo Community Assistant Manager

FirstService Residential; Elkridge (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental/vision

401k with company match

Paid holidays

Job summary

FirstService Residential in Elkridge, MD is seeking an Assistant Community Manager - Condominium Highrise to support management in operations and deliver excellent service to owners, residents, clients and vendors. This role involves daily financial management, recordkeeping, Board meeting prep, and coordinating association activity while interfacing with homeowners and vendors.

A college degree or equivalent and strong Microsoft Office skills are required; occasional evenings/weekends may be

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills and written/verbal communication.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Knowledge of basic accounting/budgeting procedures.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular inspections of site as needed.
• Maintain records in Connect including work orders, resident information, Association documents, and community information.
• Attend Board meetings, as necessary and assist with agenda preparation and monthly reports.
• Assist with establishing an annual calendar of association activity and deadlines.
• Handle mailings and walk-in homeowner inquiries.
• Recordkeeping - maintain monthly agendas, modification requests, work orders, and financials.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Microsoft Office

Project management

Interpersonal skills

Advanced writing

Budgeting knowledge

Multi-tasking

Safety awareness

Education

College degree or equivalent

2+ years customer service experience

Tools

Microsoft Office

Connect

Job description

FirstService Residential in Elkridge, MD is seeking an Assistant Community Manager - Condominium Highrise to support management in operations and deliver excellent service to owners, residents, clients and vendors. This role involves daily financial management, recordkeeping, Board meeting prep, and coordinating association activity while interfacing with homeowners and vendors.

A college degree or equivalent and strong Microsoft Office skills are required; occasional evenings/weekends may be