Community Association Operations Manager

FirstService Residential; Fredericksburg (VA); On-site; USD 65,000 - 71,000; Full time

Benefits offered by this job

Comprehensive benefits

Medical plans

Dental

Vision

Paid holidays

401k match

Job summary

FirstService Residential is seeking an Assistant General Manager to support community association operations and deliver outstanding service to owners, residents, clients, and vendors. You will assist with daily financial management, board materials, and weekly coordination with the Community Manager.

The role requires strong organizational and communication skills, college degree or equivalent, and proficiency in Microsoft Office.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Excellent organizational skills and project management.
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner
• Ability to conceptualize, plan and organize multiple programs and assignments effectively.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in timely fashion
• Assist with the daily general financial management and recordkeeping
• Assist with bid process
• Conduct regular inspections of site, where needed.
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary.
• Handle mailings, as needed and required.
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
• Meet with Community Manager weekly to ensure completion of open action items.
• Regular attendance and punctuality are essential functions for the role

Skills

Customer service

Organization

Communication

Microsoft Office

Recordkeeping

Project management

Interpersonal skills

Attention to detail

Data handling

Problem solving

Education

College degree or equivalent

Tools

Excel

Word

PowerPoint

Outlook/Email

Connect (property mgmt system)

Job description

FirstService Residential is seeking an Assistant General Manager to support community association operations and deliver outstanding service to owners, residents, clients, and vendors. You will assist with daily financial management, board materials, and weekly coordination with the Community Manager.

The role requires strong organizational and communication skills, college degree or equivalent, and proficiency in Microsoft Office.