Highrise Community Operations Associate

FirstService Residential; Ellicott City (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

401k with company match

Paid holidays

Job summary

FirstService Residential in Ellicott City, MD is seeking an Assistant Community Manager - Condominium Highrise to support management in operations and deliver exceptional service to owners, residents, clients and vendors.

You will handle daily financial recordkeeping, bid processes, site inspections, board meeting support, and calendar planning, while maintaining accurate files in Connect and coordinating with the Community Manager.

Qualifications

• College degree or equivalent work experience.
• Minimum of 2 years’ experience in a customer service environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Provide exceptional customer service to clients and vendors.
• Respond to inquiries and resolve concerns promptly.
• Assist with daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular site inspections.
• Maintain all records in Connect and manage documents.
• Attend Board meetings and help prepare agendas and reports.
• Help establish an annual calendar of association activity.
• Support walk-in homeowners and route to Community Manager.

Skills

Customer service

Organizational skills

Communication skills

Microsoft Office

Work under pressure

Education

College degree or equivalent

Tools

Microsoft Office

Job description

FirstService Residential in Ellicott City, MD is seeking an Assistant Community Manager - Condominium Highrise to support management in operations and deliver exceptional service to owners, residents, clients and vendors.

You will handle daily financial recordkeeping, bid processes, site inspections, board meeting support, and calendar planning, while maintaining accurate files in Connect and coordinating with the Community Manager.