Compassionate Administrative Specialist

Everstory Partners; Lansing (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D, &

STD Insurance

Tuition Reimbursement

Anniversary Award for each year ofサービス

Career Advancement and Training - Aspi

Everstory Cares - Employee Assistance

Legend Award Program

Funeral and Cemetery Benefits

Employee Referral Bonus

401k with Company Match

Job summary

Everstory Partners in Lansing, MI is seeking a full-time Administrator to support our location team. You will answer phones, schedule appointments, onboard team members, and assist leadership while maintaining accurate records and processing contracts.

This role requires multi-line phone skills, data entry at about 40 wpm, basic math, and proficiency with Word and Excel. Availability for some holidays, evenings, and weekends is required.

Qualifications

• Multi-Line phone skills required.
• Filing skills (alphabetical).
• Typing 40 words per minute with minimal errors.
• Basic math and computer skills including Word and spreadsheet (Excel) applications or Google equivalents.
• Excellent customer service skills and ability to keep information confidential.

Responsibilities

• Contract processing and quality control, ensuring contracts are valid before entry.
• Banking duties: cash receipts, deposits, and credit card transactions.
• Cemetery daily processing of IOA’s (Interment Orders) per policy.
• File maintenance and record keeping; update customer files and scan documents.
• Coordinate onboarding responsibilities for new team members.
• Accounts Payable: ensure bills paid promptly and process purchases.
• Accounts Receivable: collect overdue balances for contracts.
• Process Deeds and Certificates; support Sales Management weekly.
• Manage Work and Memorial Orders; handle Park Service work orders.
• Participate in daily White Board Meetings between Admin, Maintenance, and Sales.
• Support various reporting tasks including trust/state and month-end.

Skills

Multi-Line phone skills

Filing skills

Typing 40 wpm

Data entry

Basic math

Word processing

Spreadsheet (Excel/Sheets)

Confidentiality

Customer service

Organizational skills

Teamwork

Education

High School equivalency

1 year admin/customer service experience

Tools

Excel

Word

Google Sheets

Job description

Everstory Partners in Lansing, MI is seeking a full-time Administrator to support our location team. You will answer phones, schedule appointments, onboard team members, and assist leadership while maintaining accurate records and processing contracts.

This role requires multi-line phone skills, data entry at about 40 wpm, basic math, and proficiency with Word and Excel. Availability for some holidays, evenings, and weekends is required.