Compassionate Administrative Specialist – Customer & Ops

Everstory-Partners; Twinsburg (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

AD&D

STD Insurance

401k with company match

Tuition Reimbursement

Career Advancement

Employee Assistance Fund

Anniversary Award

Funeral and Cemetery Benefits

Employee Referral Bonus

Job summary

Everstory Partners is seeking an Administrator to join the location team in Ohio. You will handle phone support, scheduling, onboarding, and a mix of financial tasks including accounts payable, accounts receivable, and contract processing.

This full‑time role requires strong organizational skills, confidentiality, and the ability to multitask across HR, finance, and operations. Some holidays and weekends may be required.

Qualifications

• Multi‑Line phone skills required.
• Filing skills (Alphabetically).
• Type 40 words per minute with minimal errors.
• Data entry and basic math.
• Maintain confidentiality of employee and customer information.
• Valid state driver’s license and access to a vehicle.
• High School equivalency.
• Minimum of one year in administration or customer service.
• Availability to work some holidays, evenings and weekends.

Responsibilities

• Answer phones and schedule appointments to create a customer‑focused environment.
• Assist onboarding of team members and support location leadership.
• Accounts payable: process invoices and ensure timely payments.
• Accounts receivable: collect past balances from location customers.
• Process contracts and verify validity before entry.
• Handle banking tasks: cash receipts, deposits, and card transactions.
• Manage cemetery IOA processing and record-keeping.
• Maintain and scan documents; update customer files and memos.
• Support HR onboarding tasks and location operations meetings.
• Generate and participate in daily/monthly reporting as needed.

Skills

Phone skills

Data entry

Word processing

Spreadsheet

Confidentiality

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Everstory Partners is seeking an Administrator to join the location team in Ohio. You will handle phone support, scheduling, onboarding, and a mix of financial tasks including accounts payable, accounts receivable, and contract processing.

This full‑time role requires strong organizational skills, confidentiality, and the ability to multitask across HR, finance, and operations. Some holidays and weekends may be required.