Community Warranty & Homeowner Experience Lead

Taylor Morrison; Florida; On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Health Insurance

401(k) Matching Contributions

Vacation & Holidays

Tuition Reimbursement

Employee Assistance Program

Job summary

Taylor Morrison is seeking a Community Warranty Manager I in Florida. The role focuses on delivering outstanding homeowner warranty service, supporting the Customer Service department, and ensuring timely, neat, courteous repairs within the Warranty Program.

The position requires data entry in BuildPro, coordination with subcontractors, and proactive communication to resolve warranty issues while maintaining high homeowner satisfaction.

Qualifications

• Minimum 18 months of customer service experience, 1 year in residential construction preferred.
• Excellent communication skills and ability to ensure customer satisfaction.
• Computer skills and ability to adapt to company systems.
• Must be highly organized and detail oriented.

Responsibilities

• Enter data into BuildPro and support home reviews.
• Address homeowner concerns promptly and accurately.
• Coordinate and schedule subcontractors for warranty service repairs.
• Manage escalated calls and ensure closure on every claim.
• Provide weekly tracking of outstanding warranty work orders.
• Process permit-related forms and building permits.

Skills

Customer service

Communication

Time management

Highly organized

Problem solving

Travel locally

Education

High School Diploma

Tools

BuildPro

Job description

Taylor Morrison is seeking a Community Warranty Manager I in Florida. The role focuses on delivering outstanding homeowner warranty service, supporting the Customer Service department, and ensuring timely, neat, courteous repairs within the Warranty Program.

The position requires data entry in BuildPro, coordination with subcontractors, and proactive communication to resolve warranty issues while maintaining high homeowner satisfaction.