Home Warranty Experience Lead

Taylor Morrison Inc.; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health care

401(k) with company matching

Tuition reimbursement

Employee assistance program (EAP)

Vacation & holidays

Disability programs

Life insurance

Home purchase program

Job summary

Taylor Morrison Inc. is seeking a Community Warranty Manager to ensure top-tier warranty service for homeowners. You will support the Customer Service department, enter warranty data in BuildPro, and coordinate subcontractors for timely repairs with professionalism.

The role requires strong communication, organizational skills, and the ability to travel locally to meet with homeowners while upholding Taylor Morrison’s warranty standards.

Qualifications

• Minimum 18 months of customer service experience.
• 1 year experience in residential construction preferred.
• Excellent communication and organizational skills.

Responsibilities

• Provide exceptional customer service with 100% homeowner satisfaction.
• Enter data into BuildPro and process warranty service requests.
• Coordinate and schedule subcontractors for warranty repairs at homeowners' homes.
• Manage escalated calls and ensure timely closure of every claim.
• Prepare building permits, forms, and permit submittals as required.
• Generate weekly tracking reports for outstanding warranty work orders.

Skills

Customer service

Data entry

Communication

Time management

Multi-tasking

Local travel

Education

High School Diploma

Job description

Taylor Morrison Inc. is seeking a Community Warranty Manager to ensure top-tier warranty service for homeowners. You will support the Customer Service department, enter warranty data in BuildPro, and coordinate subcontractors for timely repairs with professionalism.

The role requires strong communication, organizational skills, and the ability to travel locally to meet with homeowners while upholding Taylor Morrison’s warranty standards.