Warranty Services Lead — Homeowner Care & Coordination

Taylor Morrison Inc.; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Job summary

Taylor Morrison Inc. is seeking a Community Warranty Manager II to support homeowners and the Customer Service department in delivering timely, courteous warranty service. You will manage warranty tickets, perform accurate assessments, and coordinate subcontractors to complete repairs at homeowners' residences.

The role emphasizes data entry, knowledge of the Warranty Program, and strong communication. Local travel to meet homeowners is required, with a focus on timely and thorough resolutions.

Qualifications

• High School Graduate and have a minimum of 2 years of customer service experience with 1–2 years in residential construction preferred.
• Excellent communication skills and ability to ensure customer satisfaction.
• Computer skills and ability to adapt to company systems.
• Possess time management skills.
• Must be highly organized and detail oriented.
• Ability to travel locally to meet homeowners.

Responsibilities

• Provide excellent customer service with 100% satisfaction to Taylor Morrison homeowners.
• Enter data into BuildPro Warranty System accurately.
• Understand and communicate the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
• Assess service requests and coordinate timely, accurate warranty resolutions.
• Visit homeowners to validate service requests and ensure proper scope.
• Coordinate and schedule subcontractors for warranty repairs at the homeowner's home.
• Manage escalated customer calls, document interactions, and follow up to closure on each claim.
• Handle Taylor Morrison's 10-year Structural Warranty program, including claim analysis and closure.

Skills

Customer service

Communication

Data entry

Time management

Detail oriented

Problem solving

Multi-tasking

Travel locally

Education

High school diploma

Tools

BuildPro Warranty System

Job description

Taylor Morrison Inc. is seeking a Community Warranty Manager II to support homeowners and the Customer Service department in delivering timely, courteous warranty service. You will manage warranty tickets, perform accurate assessments, and coordinate subcontractors to complete repairs at homeowners' residences.

The role emphasizes data entry, knowledge of the Warranty Program, and strong communication. Local travel to meet homeowners is required, with a focus on timely and thorough resolutions.