Home Warranty Service Lead

Taylor Morrison Inc.; Belspur (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Job summary

Taylor Morrison Inc. is seeking a Community Warranty Manager to ensure homeowner warranty service is performed promptly, neatly, and professionally.

You will manage service requests, coordinate subcontractors, and maintain accurate BuildPro records to support timely closures and homeowner satisfaction. You will analyze warranty claims, communicate with homeowners, and ensure adherence to the Taylor Morrison Warranty Program and maintenance guidelines while traveling locally to visit homes as

Qualifications

• Data entry into BuildPro and warranty records.
• Excellent customer service and written/verbal communication required.
• Ability to explain warranty terms and timelines clearly to homeowners.

Responsibilities

• Provide warranty service coordination and timely follow-up with homeowners.
• Coordinate subcontractors for in-home repairs and verify service quality.
• Manage escalated calls and document interactions for each claim.
• Input warranty tickets and home reviews into BuildPro for assignment.

Skills

Data entry

Customer service

Communication

Time management

Organizational skills

Problem solving

Multi-tasking

Education

High School Diploma

Tools

BuildPro

Job description

Taylor Morrison Inc. is seeking a Community Warranty Manager to ensure homeowner warranty service is performed promptly, neatly, and professionally.

You will manage service requests, coordinate subcontractors, and maintain accurate BuildPro records to support timely closures and homeowner satisfaction. You will analyze warranty claims, communicate with homeowners, and ensure adherence to the Taylor Morrison Warranty Program and maintenance guidelines while traveling locally to visit homes as