Community Warranty & Service Coordinator

Taylor Morrison; Belspur (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Taylor Morrison is seeking a Community Warranty Manager to deliver exceptional service to homeowners and to support the Customer Service department in ensuring warranty work is performed timely, neatly, and professionally.

You will enter data into BuildPro, coordinate subcontractors for in-home repairs, assess service requests, travel locally as needed, and maintain clear documentation to drive customer satisfaction and complete claims.

Qualifications

• Minimum 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred.
• Excellent communication skills and ability to ensure customer satisfaction.
• Computer skills and ability to adapt to company systems.
• Must be highly organized and detail oriented.
• Ability to travel locally to meet with homeowners.

Responsibilities

• Input and disseminate warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion.
• Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner’s home.
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim.
• Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required.
• Process check requests for building permits and prepare permit submittals and applications.

Skills

Customer service

Communication

Time management

Organizational skills

Problem solving

Multi-tasking

Travel locally

Education

High School Diploma

Tools

BuildPro

Job description

Taylor Morrison is seeking a Community Warranty Manager to deliver exceptional service to homeowners and to support the Customer Service department in ensuring warranty work is performed timely, neatly, and professionally.

You will enter data into BuildPro, coordinate subcontractors for in-home repairs, assess service requests, travel locally as needed, and maintain clear documentation to drive customer satisfaction and complete claims.