Home Warranty Concierge & Customer Care Lead

Taylor Morrison; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health care

401(k) with company matching

Tuition reimbursement

Employee assistance program

Job summary

Taylor Morrison is seeking a Community Warranty Manager I in Phoenix, AZ to deliver outstanding customer service to homeowners and support the warranty process from inspection to closure.

You will manage warranty tickets in BuildPro, coordinate with contractors, track work orders, and ensure timely, professional resolution while maintaining high customer satisfaction across households in the community.

Qualifications

• Minimum 18 months of customer service experience with 1 year in residential construction preferred.
• Excellent communication skills and ability to ensure customer satisfaction.
• Computer skills and ability to adapt to company systems.
• Possess time management skills.
• Must be highly organized and detail oriented.
• Problem solving ability.
• Ability to multi-task and remain focused.
• Ability to travel locally to meet with homeowners.

Responsibilities

• Become proficient in scheduling through Buildpro.
• Conduct warranty inspections and warranty work.
• Primary contact for customers with warranty issues; ensure satisfaction.
• Understand Taylor Morrison Warranty Program and homeowner maintenance requirements.
• Provide high level of service to customers and service reps using Warranty Program guidelines.
• Input and disseminate warranty tickets and home inspections into Buildpro and distribute to contractors.
• Manage escalated customer calls and in-person visits; document, follow up, and close on each claim.
• Administer Taylor Morrison’s Warranty; analyze claims and follow up to closure.
• Provide weekly tracking of outstanding warranty work orders to the field using Excel.
• Complete customer service requests timely with optimal service.
• Provide minor repairs by hand as needed.

Skills

Customer service

Communication skills

Computer skills

Time management

Organizational skills

Problem solving

Multitasking

Travel locally

Education

High School Diploma

Tools

BuildPro

Job description

Taylor Morrison is seeking a Community Warranty Manager I in Phoenix, AZ to deliver outstanding customer service to homeowners and support the warranty process from inspection to closure.

You will manage warranty tickets in BuildPro, coordinate with contractors, track work orders, and ensure timely, professional resolution while maintaining high customer satisfaction across households in the community.