Warranty Manager II: Homeowner Care & Service

Taylor Morrison; Indianapolis (IN); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Taylor Morrison in Indianapolis, IN is seeking a Community Warranty Manager II to provide excellent service to homeowners under the warranty program. You will support the Customer Service department to ensure timely, neat, courteous warranty work performed in accordance with program standards.

The role requires data entry into BuildPro, coordinating subcontractors, assessing service requests, and maintaining thorough documentation. Travel locally may be required.

Qualifikationen

• High School Diploma or equivalent required.
• Minimum 2 years in customer service; residential construction experience preferred.
• Strong communication and problem-solving skills.

Aufgaben

• Be proficient in data entry into the BuildPro Warranty System.
• Coordinate and schedule subcontractors for warranty repairs.
• Assess service requests and verify validity during homeowner visits.
• Input and disseminate warranty tickets and home reviews into BuildPro.
• Manage escalated customer calls to ensure closure.
• Provide weekly tracking of outstanding warranty work orders.
• Administer the 10-year Structural Warranty Program.

Kenntnisse

Customer service

Data entry

Communication skills

Time management

Detail oriented

Multitasking

Local travel

Ausbildung

High School Diploma

Tools

BuildPro Warranty System

Jobbeschreibung

Taylor Morrison in Indianapolis, IN is seeking a Community Warranty Manager II to provide excellent service to homeowners under the warranty program. You will support the Customer Service department to ensure timely, neat, courteous warranty work performed in accordance with program standards.

The role requires data entry into BuildPro, coordinating subcontractors, assessing service requests, and maintaining thorough documentation. Travel locally may be required.